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Patient Experience Improvement Toolkit
Toolkit/Guide
Patient Experience
Patient Recruitment and Retention
This toolkit is a step-by-step guide to help family planning clinics improve patient experience and increase patient retention at low or no cost. It contains a range of information, including how to develop patient experience goals, give your site a makeover, and sustain improvements.
Supplemental Materials
Assessment Tool (PDF)4.11 MB
Audit Form (PDF)111.89 KB
Privacy Audit Form (PDF)170.2 KB
Website Audit Form (PDF)180.16 KB
Improvement Plan (PDF)4.06 MB
Patient Satisfaction Survey (PDF)142.31 KB
Survey Scoring Sheet (XLS)26.59 KB