Patient Experience Improvement Toolkit

Toolkit/Guide
 Health Equity Patient Experience Patient Recruitment and Retention
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FPNTC
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This toolkit is a step-by-step guide to help family planning clinics improve patient experience and increase patient retention at low or no cost. It contains a range of information, including how to develop patient experience goals, give your site a makeover, and sustain improvements.

Supplemental Materials

Assessment Tool (PDF)4.11 MB
Audit Form (PDF)111.89 KB
Privacy Audit Form (PDF)170.2 KB
Website Audit Form (PDF)180.16 KB
Improvement Plan (PDF)4.06 MB
Priorities and Team Worksheet (PDF)4.03 MB
Patient Satisfaction Survey (PDF)142.31 KB
Patient Satisfaction Survey - Spanish (PDF)158.46 KB
Survey Scoring Sheet (XLS)26.59 KB
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