Understanding the Patient Experience: How to Select a Data Collection Method

Job Aid
Patient Experience Title X Family Planning Program
Last Reviewed
Source
RHNTC

There are many methods for collecting data from patients, including surveys, interviews, focus groups, observations, and secret shopper calls. Each method offers advantages and disadvantages. Use this job aid to select the right data collection method given your needs and available resources. 

This resource is part of the Patient Experience Improvement Toolkit