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Recruitment and Retention

Resources to support recruitment and retention of clients, participants, and program staff.

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Last Reviewed: 2022-06 | Other

Reducing Barriers in Access to Care Virtual Tour

Last Reviewed: 2022-08 | Toolkit/Guide

Improving TPP Program Reach through Recruitment and Retention Toolkit

Last Reviewed: 2022-03 | Toolkit/Guide

Patient Experience Improvement Toolkit

Last Reviewed: 2024-02 | Toolkit/Guide

Staff Support and Retention Toolkit

Last Reviewed: 2024-10 | Video

Ask Me Anything Video Series: Effective Engagement

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Last Reviewed: 2020-06 | Job Aid

Change Champion Network

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Last Reviewed: 2020-05 | Publication/Fact Sheet

Help Staff Reduce Stress During COVID-19

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Last Reviewed: 2020-05 | Job Aid

The Change Curve

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Last Reviewed: 2021-05 | Toolkit/Guide

Employing and Retaining the Best Facilitation Staff for Adolescent Sexual Health Programs Guide

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Last Reviewed: 2021-05 | Other

Tips to Alleviate Youth Virtual Burnout Webinar Companion

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Last Reviewed: 2021-12 | Meeting Packages

Planning to Improve the Patient Experience: Staff Meeting Package

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Last Reviewed: 2021-12 | Job Aid
Available in Spanish

Patient Satisfaction Survey

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Last Reviewed: 2021-12 | Job Aid

Tips for Collecting Patient Satisfaction Survey Data

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Last Reviewed: 2021-12 | Job Aid

Understanding the Patient Experience: How to Select a Data Collection Method

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Last Reviewed: 2021-12 | Job Aid

Patient Experience Organizational Assessment

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Last Reviewed: 2021-12 | Job Aid

Patient Experience Improvement Plan

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Last Reviewed: 2021-12 | Meeting Packages

Skills for Improving Family Planning Visits: Staff Meeting Package

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Last Reviewed: 2021-12 | Job Aid

Clinic Website Assessment

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Last Reviewed: 2022-04 | Job Aid
Available in Spanish

Patient Satisfaction Survey for a Telehealth Visit

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Last Reviewed: 2022-02 | Job Aid

TPP Program Digital Channel Assessment

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Last Reviewed: 2021-09 | Other

Developing Personas to Understand Behavior Worksheet