What it takes to be the RHNTC’s top website user
Published:
The more you know, the better you do.Patty Kempton, NCDHHS, DPH, Women’s Health Regional Nurse Consultant Supervisor
With 37,771 user sessions on rhntc.org in 2024, the North Carolina Department of Health and Human Services (NCDHHS), a Title X grantee since the inception of the program in the 1970s, was the top user of the RHNTC website last year, continuing a three-year streak.
It’s clear why: The NCDHHS Title X Program, housed in the NC Division of Public Health’s Reproductive Health Branch (RHB), shares the RHNTC as a go-to resource for staff across its large network of 84 health departments/districts and 112 service sites.
As part of orientation for new Title X staff, NCDHHS asks staff to create an RHNTC website account, complete a series of RHNTC trainings that meet Title X training requirements, and sign up for the RHNTC eNews. In virtually every communication RHB leaders send out to staff in their network, they direct them to the RHNTC. They especially encourage clinical nurse consultants and other nursing staff to take advantage of the 40+ free RHNTC training activities that offer continuing education credits, which nurses need to maintain their license.
RHB leaders say they appreciate that the RHNTC website lets staff complete trainings on demand and revisit them anytime. Staff can view their certificates of completion and continuing education in one place, and can quickly show proof of training during program monitoring or an audit. Through the RHNTC’s web-based Training Tracking System, staff designated as Training Administrators can easily track completion of subrecipient and staff training requirements.
The RHNTC also offers another option for grantees to track completion of training requirements through the Title X Administrative Training Record Sample workbook. Kristen Carroll, RHB Branch Head and NCDHHS Title X Project Director, says, “[Using an adapted version of the Administrative Training Record workbook] has made our lives a lot easier. I have 84 tabs in the workbook, one for each agency, and I can tell at a glance if they met the requirements.” At subrecipient monitoring site visits, regional nurses spot check actual certificates of completion to ensure the workbook is accurate.
NCDHHS also shares RHNTC resources on trauma-informed care, infertility, patient experience, and other relevant topics as a way to make sure their network is using current research and recommendations and providing care that’s client-centered.
Kristen also values the RHNTC’s responsiveness: “Even when you haven’t had a resource on a topic we were looking for, once we’ve reached out to our grantee liaison, you’ve always helped us make a connection to get the help we need.”
Do you think your agency can out-seat NCDHHS as the top user of the RHNTC website? Request a Training Administrator account today to start creating Training Lists for your network. The Title X Staff Training Plan Toolkit includes resources to help you ensure that staff stay up-to-date on their skills and professional development.