Title X Front Desk Income Verification Workshop: June 2025

This workshop for front desk staff and site managers includes a brief presentation on income verification and related Title X Program Expectations, as well as on customer service. The workshop took place on June 25, 2025. 

Speakers:

• Dania Garcia, Subject Matter Expert, Consultant
• Caitlin Hungate, RHNTC Fiscal Lead

Learning Objectives:

• Describe Title X income verification expectation(s)
• Identify one strategy to support positive customer service interactions with Title X clients
• Name one strategy described by a peer to improve front desk staff practices
• Identify one RHNTC resource to support income verification

Video Chapters

• Intro & Objectives
• Level Setting Terminology (6:27)
• Title X Program Expectations (11:51)
• Income Eligibility Guidelines & Sample Scripts (15:03)
• Income Verification Guidelines & Policies (18:55)
• Income Eligibility Guidelines & Questions (23:25)
• Income Verification Procedures & Sample Script (28:18)
• Fee Assessment & Collection Guidelines (32:49)
• Key Points & Resources (40:32)
• Wrap-Up (42:05)

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