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The funding for the Reproductive Health National Training Center ended on March 31, 2026. While our resources will continue to be available through September 30, 2026, they will not be updated. The Training Tracking System features will remain available until June 15, 2026. We will provide additional updates to training account users, including Training Administrators, in the coming months.

Title X Front Desk Income Verification Workshop: June 2025

0.75 hr
Event Archive
Financial Management Title X Family Planning Program
Last Reviewed
Source
RHNTC

This workshop for front desk staff and site managers includes a brief presentation on income verification and related Title X Program Expectations, as well as on customer service. The workshop took place on June 25, 2025. 

Speakers:

  • Dania Garcia, Subject Matter Expert, Consultant
  • Caitlin Hungate, RHNTC Fiscal Lead

Learning Objectives:

  • Describe Title X income verification expectation(s)
  • Identify one strategy to support positive customer service interactions with Title X clients
  • Name one strategy described by a peer to improve front desk staff practices
  • Identify one RHNTC resource to support income verification

Certificate of Completion: Yes - available after completing the evaluation at the end of the recording

Video Chapters

  • Intro & Objectives
  • Level Setting Terminology (6:27)
  • Title X Program Expectations (11:51)
  • Income Eligibility Guidelines & Sample Scripts (15:03)
  • Income Verification Guidelines & Policies (18:55)
  • Income Eligibility Guidelines & Questions (23:25)
  • Income Verification Procedures & Sample Script (28:18)
  • Fee Assessment & Collection Guidelines (32:49)
  • Key Points & Resources (40:32)
  • Wrap-Up (42:05)
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