Title X Front Desk Income Verification Workshop

This workshop for front desk staff and site managers took place on March 26, 2025. It includes a brief presentation on income verification and related Title X expectations as well as customer service.

Speakers:

• Dania Garcia, Subject Matter Expert, Consultant
• Caitlin Hungate, RHNTC Fiscal Lead

Learning Objectives:

• Describe Title X income verification expectation(s)
• Identify one strategy to support positive customer service interactions with Title X clients
• Name one strategy described by a peer to improve front desk staff practices
• Identify one RHNTC resource to support income verification

Time: 45 minutes

Certificate of Completion: Yes - available after completing the evaluation at the end of the recording

Video Chapters

• Intro & Objectives
• Title X Program Expectations & Policy Guidelines (5:37)
• Income Eligibility Guidelines & Sample Scripts (8:38)
• Income Verification Guidelines & Policies (12:33)
• Income Eligibility Guidelines (18:50)
• Questions About Cost (21:46)
• Verifying Income & Sample Script (23:19)
• Fee Assessment & Collections (26:29)
• Test Your Title X Knowledge (31:06)
• Key Points and Resources (35:45)
• Final Questions and Closeout (37:57)

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