Frequently Asked Questions about the RHNTC’s Website Changes on September 19, 2025
The funding for the Reproductive Health National Training Center ends on September 29, 2025. Starting on September 19th, some features of the website will be unavailable. This list compiles frequently asked questions regarding important updates to the RHNTC’s website.
- General Questions
What will happen to the RNTC website on September 19th?
Starting September 19th, some features of the RHNTC website will not be available. User accounts will be disabled. Resources will continue to remain available on the RHNTC website, however users will not be able to obtain certificates of completion or continuing education credits (if applicable) for courses or webinars completed on or after September 19th, 2025. While resources will continue to be available, they will not be updated.
Will I still be able to access RHNTC resources after September 19th?
RHNTC resources will continue to remain available on the RHNTC website, however users will not be able to obtain certificates of completion or continuing education credits (if applicable) for courses completed on or after September 19th, 2025. While resources will continue to be available, they will not be updated.
Should I tell my subrecipients that the Training Tracking System is being disabled?
Individuals who use the training tracking system to monitor staff training completion (Training Administrators) received a message from the RHNTC on August 25th letting them know of the steps they need to take to make alternative plans for monitoring staff training completion.
Will there be a new online Training Tracking System to replace the RHNTC’s system?
At this time there are no immediate plans to replace the RHNTC’s online Training Tracking System.
What is happening to RHNTC eLearning courses in TRAIN?
RHNTC eLearning courses available in the TRAIN system will continue to be accessible in TRAIN through December 31, 2026. Training participants can complete the trainings in TRAIN, however they will not be able to obtain certificates of completion or CE (if applicable) through the RHNTC starting on September 19th, 2025.
Can I still reach out to the RHNTC inbox?
On September 19th, the RHNTC’s “Contact us” form will be disabled. Emails to the RHNTC inbox will not be monitored after September 29, 2025.
Will I still be able to access the CTC-SRH’s website?
Yes, there are no changes to the CTC-SRH’s website access at this time.
- Questions For Training Administrators
What is the last day for training administrators to create and share training lists and download training completion reports?
September 18th
How do I download a training completion report for staff I’ve assigned training?
- Login to the RHNTC website and navigate to the “My Training Account”.
- To download your completion report(s), go to “My Training Tracking” > “Completion Reports”.
- Select the relevant training list(s) and then “view” completion report.
- You can also “View Completion Report for All Lists.”
How do I know if someone has completed the trainings I assigned?
First, login to the RHNTC website and navigate to the “My Training Account”. Select “Manage My Training Lists.”
Select the relevant training list(s) and select “users”. This list represents the users who have accepted the training list. If there are users missing from the list, share the training list with them again and remind them that they need to click the training list link and then “save list” while logged into the RHNTC website.
As a reminder for how to share a training list:
- From “Manage My Lists” under "My Training Tracking", scroll down to your training list and click the “Share” button.
- Click the icon next to the link that says "click to copy to the clipboard" (or press “Control + C” on your keyboard).
- Use email or another sharing mechanism to paste (press “Control + V” on your keyboard) to share the list with your staff or networks.
Can I still request a Training Administrator Account?
We are unable to create new Training Administrator accounts at this time.
- Questions for Training User Account Holders
What is the last day to use my current training user account and receive/download certificates of completion and continuing education?
September 18th
How do I download a certificate of completion(s)?
- Login to the RHNTC website and navigate to the “My Training Account”.
- Select “Certificates of Completion.”
- To download a single certificate, navigate to the relevant course(s) and then click “Completion.” A pop up will appear with a download to the certificate.
- To download a “Training Report” of all past training completion, click “Create Training Report”.
- You can add trainings manually if they were taken separately.
How do I get my Continuing Education credits (CEs)?
CEs are provided automatically to users who complete courses or webinars that have been previously approved for CEs, after you complete the evaluation. Please note that users will not be able to obtain certificates of completion or continuing education credits (if applicable) for courses or webinars completed on or after September 19th, 2025.