The Benefits of Person-Centered Contraceptive Counseling Webinar

Measuring patient experience is an important part of ensuring the delivery of quality health care. Reproductive health and contraceptive care are often overlooked when assessing patient experience, which limits clinics’ ability to improve the quality of and address inequities in clients’ experiences of this care. The Person-Centered Contraceptive Counseling (PCCC) measure is a tool that all clinics, including Title X agencies, can use to evaluate how well clients are supported during contraceptive counseling.

During this webinar, participants will hear from experts at the Person-Centered Reproductive Health Program (PCRHP) at the University of California, San Francisco (UCSF), who developed this validated measure through a patient engagement process. Participants will learn why measuring patient experience in reproductive health care is an important practice to advance health equity in family planning services. The RHNTC and UCSF will also share other upcoming opportunities, including a training series, to dive deeper into the PCCC measure. Come ready to learn, and leave excited about advancing person-centered care!

Time: 1 hour

Certificate of Completion: Yes - available after completing the evaluation


  • Dr. Christine Dehlendorf, MD, MAS, Director, Person-Centered Reproductive Health Program, UCSF (she/her/hers)
  • Lindsey Gibson, MPH, Senior Project Manager, Person-Centered Reproductive Health Program, UCSF (they/them and she/her)
  • Sonja Goetsch-Avila, Project Coordinator, Person-Centered Reproductive Health Program, UCSF (she/her and they/them)
  • Caitlin Hungate (she/her), Training and Technical Assistance Provider and Grantee Liaison, RHNTC

Learning Objectives: 
By the end of this session, participants will be able to:

  • Identify at least one reason why assessing patient experience is important in the provision of high-quality, equitable, client-centered Title X contraceptive services
  • Describe the Person-Centered Contraceptive Counseling (PCCC) measure
  • Identify at least one resource to support the implementation of the PCCC
  • Describe upcoming PCCC resources and learning opportunities from the RHNTC in partnership with UCSF